The legal content on this page has been drafted for a Glasgow-based independent sole trader. It should be reviewed against actual operating procedures before publication and is not a substitute for professional legal advice.
Cancellation before work begins
You may cancel before any preparation work has begun. Where a Stripe payment has been made and no work has started, a refund will be processed.
Work already completed
Planning, file review, layout preparation, proofs and revisions already completed are chargeable and may be deducted from any refund.
Approved artwork and started production
Where you have approved a proof and production or third-party ordering has started, refunds may not be available for the produced element.
Custom printed goods
Printed items produced specifically for you are non-returnable unless they contain a production error attributable to my service.
Delivery charges
Delivery charges are non-refundable once dispatch has occurred.
Customer errors
Errors contained in customer-supplied and customer-approved content are not eligible for free reprinting.
Production errors
Where a production error is attributable to my service, I will correct it, arrange a reprint or issue a proportionate refund, subject to the specific circumstances.
How to request a refund
Email orders@oaklineprintpress.co.uk with your order details and reason. I aim to respond within five business days.
Payment disputes
Please contact me directly before initiating a chargeback so I can help resolve any concern.